Description:
Are you looking to work on building and raising online communities? Does your true passion lie in video games and online gaming? What if you could combine your hobby with your professional expertise?
Our Player Support department supports over 1,000 game developers across the globe. We’re currently looking for a dynamic addition to our vibrant team of over 1,000 in-house player support agents who can provide top-class support in a fast-paced and active environment.
Working conditions:
- Freelance collaboration for full time remote work (40 hours per week).
Position responsibilities:
- Processing questions and problems from users through a ticketing system
- Answering queries on blogs and forums as well as social media channels
- Getting familiarized with the games so you can advise players
- Getting creative in finding solutions to technical problems and bugs
- Encouraging user loyalty by providing an outstanding service
- Contributing to studio-wide community strategies
- Supporting the community managers with ad-hoc tasks
Essential skills and experience required:
- Experience in Customer Service roles or similar
- Native level of German
- Strong written and verbal communication skills in English (knowledge of additional languages is a plus)
- Passion for gaming and ideally experience working in the gaming industry
- Basic knowledge of social media from both user and professional points of view
- Keen to work in an international environment
- Excellent organizational skills, ability to multitask and adapt to changing priorities
- Good knowledge of MS Office
- Excellent interpersonal skills
- Ability to work independently with minimal supervision as well as part of a wider team
- Strong analytical, troubleshooting, problem-solving and decision-making abilities
- Critical thinking skills to be able readily offer clients and players innovative solutions