Description:
Health Connect is expanding, and looking to welcome a new member at our Front Desk
We are currently seeking a dynamic and motivated Receptionist to join our front-line team.
Job Description:
You will be the first point of contact for our patients and visitors. Your role is crucial in creating a welcoming environment and ensuring smooth day-to-day front desk operations. You will provide excellent customer service, manage patient appointments, enquiries and handle various administrative tasks.
Key Responsibilities:
- Greet and assist patients and visitors with a warm and professional demeanor.
- Answer phone calls, respond to inquiries, and schedule appointments accurately.
- Manage patient visits, ensuring all necessary paperwork is completed.
- Handle billing and insurance queries, including verification and processing.
- Coordinate with medical staff to facilitate patient flow and address any concerns.
- Maintain the front desk area, keeping it organized and ensuring a pleasant atmosphere.
- Utilize knowledge of the Dubai healthcare system to assist patients effectively.
- Verify patient insurance eligibility and identification details.
- Perform additional administrative duties as required, including managing patient records and handling correspondence.
- Handle billing, collect payments and handle cash accurately.
- Follow up with patients for appointments, services and payments.
Qualifications:
- Excellent communication, reading, and writing skills in English.
- Pleasant and approachable personality with a genuine desire to help people.
- Basic understanding of the Dubai healthcare system and its procedures.
- 1 to 2 years of experience in a Dubai healthcare setting is advantageous.
- Proficient in Microsoft Office Suite and capable of learning new software systems.
- Ability to handle sensitive information with confidentiality and professionalism.
- Previous experience in a similar role is preferred, along with experience in handling insurance eligibility check.
If you are passionate about making a difference in healthcare and possess the qualities we are looking for, we would love to hear from you.
Salary: AED 3,000 per month