Description:
Our Overnight Front Desk Hospitality Agents are the face of Sonder and who live our leadership principle of 'Extend Hospitality to All'. This is one of the most versatile roles at the company and perfect for anyone who loves interacting with guests and finds fulfillment in creatively solving problems. You are a detail-oriented individual who thrives on interacting with others, supporting your fellow team members, and satisfying guest requests throughout the day. If you’re ready for an evolving and fast-paced environment that is focused on delivering amazing guest experiences, we’d love to hear from you!
AT SONDER YOU WILL:
- Be the face of Sonder, and make an awesome first impression on our guests, visitors, and all internal and external partners.
- Guide guests through the technology-rich Sonder experience, ensuring they are able to make the most out of their stay and use our tech features
- Utilize our digital communication systems to receive guest calls, SMS and live chats, and offer immediate support from the Front Desk
- Handle all guest interactions with the highest level of hospitality and professionalism, accuracy and timeliness, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with services, facility hours of operations, directions, etc.
- Assist building leadership with any administrative tasks required to keep all operations running smoothly
- Flex to support the back-of-house/Hospitality Agent team on a day-to-day basis as needs arise through housekeeping quality audits, inventory checks, and minor maintenance and technology issues
- Ensure the maintenance, cleanliness, and organization of both guest-facing and back of house working spaces including lobbies, office, storage closets, warehouse and others, as assigned
- Support multiple Sonder properties throughout the local market, as required
- NOTE: This role requires the employee to be willing to regularly work overnight shifts
WHAT WE LOOK FOR:
- Personable, guest-centric, and positive; you love speaking with others in person and via phone, email, and chat
- Demonstrated experience working in hotels, restaurants, or other customer-facing hospitality, service, and/or customer experience roles
- Excellent problem solving skills, with the desire to “get it done” for our guests
- Strong computer literacy and writing skills and comfort switching between multiple desktop and mobile applications
- Organized, hardworking, and detail-oriented
- Thrives in a fast paced, ever-changing, always challenging startup environment
- Ability to work effectively both in a team environment as well as independently
- Flexible schedule and open to working evenings, weekends and holidays
- Ability to lift/carry items up to 50 pounds and stand/walk for extended periods of time
- Proficiency in languages other than English a plus
- This role requires regular access to a reliable smartphone for work purposes. (Expense reimbursement available)