Description:
At Miral, we thrive on seeing happy guests, colleagues and partners. We believe that everyone that we meet is important and that we can make a positive difference in their lives. Our purpose is to create happy memories…one smile at a time.
Miral Experiences is the trusted one-stop destination partner that inspires and connects people through the power of shared experiences, delivering countless memorable moments and joy to guests across leisure, entertainment, and tourism attractions and landmarks throughout Abu Dhabi and beyond. Miral Experiences will contribute to Abu Dhabi achieving international recognition and commercial success, strengthening the emirate’s reputation as a global tourism hub.
As part of our growth strategy and in line with our Emiratization drive Miral Experiences is proud to announce that we are now accepting applications for our 18-month development program. Future Leaders program trainees will undergo an exciting immersive journey covering on-the-job training and behavioral skills learning interventions. Successful candidates will take up full-time middle management roles within the department at the end of the program. As a Future Leader trainee, you will be compensated during your participation in the program and enjoy all the benefits of being a ‘MX’ colleague.
With our General Services team, your 18-month journey will help you to become a Soft Service Manager will be able to:
Ensure highest standard of cleanliness and service excellence throughout the Parks for all Guests & Colleagues.
Key responsibilities:
- Review’s soft services service providers/contractors for namely, Cleaning (Internal and External), Landscaping, Pest Control, Hygiene, Lab Testing and Waste Management; to achieve our Core Service Standards.
- Review’s all local codes and best practices regarding cleaning, chemical usage, waste disposal and environmental action in order to ensure a clean and safe environment.
- Reviews and inspects a safe, clean and hygienic environment for guests and colleagues.
- Reviews and implements corrective action where required for any laps in preventative and reactive maintenance activities undertaken by the service providers.
- Review’s additional service requests related to soft services.
- Works in achieving KPI target(s) for self, division and department are met.
- Review’s service provider(s) performance and provide daily reports to the Soft services Manager(s) regarding their compliance against predetermined/contracted SLAs and KPIs.
- Reports and responds to emergency situations that may arise in order to minimize possible commercial loss, revenue leaks, damage, loss or injury to human life or company property.
- Reviews and requests operational support for special events in order to achieve set goals and targets.
- Review’s operational schedules to ensure compliance with labor law/proper operational staffing levels.
- Reviews and implements corrective action for sustainable operational readiness of the different facilities.
- Attend meetings on a regular basis where required.
- Review’s "Guest Satisfaction" results and "Mystery Shopper" results are satisfactory to enhance Guest's experience and reports any laps in process and procedures to the Soft Service Manager.
- Review’s any reported issues for smooth operations of the facilities on a daily basis.
- Motivate and promote harmony through the department among all the colleagues and external service providers.
- Review any compliance with the departments/division's; processes, policies, procedures and forms in order to structure the division and assist colleagues in their operational needs.
- Be a positive, consistent and fair role model at all times ensuring high standards of practice are maintained while motivating, influencing and supporting other to accomplish personal, departmental and Company goals.
- Coordinate and communicate relevant information with colleagues in order to improve internal communication within the division and Company.
- Conduct colleague performance appraisals in a timely, fair and constructive manner in order to promote their personal and career growth.
- Coach/Train Contribute in the Company's vision to "Create Smiles" and all 7 competencies