Description:
We are looking for an experienced Manager to join us as Group Leader - Technical Operations to manage a team of 20+ flight simulator engineers & technicians, based on a key Airline customer site in Abu Dhabi. In this role you will lead the Technical Operations Team to provide a smooth, efficient, and high quality service within the Training Centre Operation, supporting CAE Middle East LLC’s goal to provide world class flight simulator training centre operations while being aligned with CAE’s Vision to be recognized as a global training partner of choice to enhance safety, efficiency and readiness.
You and your team are responsible for the ongoing maintenance, both planned and unplanned, of our customers fleet of 10 Full Flight Simulators, as well as FTD Trainers and Cabin Trainers.
Duties & Responsibilities
- Accountable for the effective management of Engineering team functions. Day-to-day operational effectiveness, monitoring and guidance
- Ensure that all training devices are operating as per their certification standards, at all times
- Be the point of contact for the customer for all technical or operational queries and issues
- Ensure that the internal, customer, and Service Level Agreement (SLA) defined compliance and quality metrics / KPIs are consistently achieved. Deviations are tracked & actioned through corrective & preventive measures. Monitor the defect and interrupt counts and address accordingly
- Accountable for the performance of the TCOPS team (Training Centre Operations), and the quality of the training devices based on the contractual terms between CAE Middle East LLC and our customers
- Responsible to generate the roster for the operation and ensure sufficient coverage
- Recruit and hire new staff to meet the operational deliverables and manpower requirements
- Work closely with upper management to report and communicate serious concerns or issues affecting the technical operation, whether it is technical, staff, or customer related
- Generate and lead the annual performance reviews of the technical operation staff
- Communicate operational and organizational information effectively, and with transparency
Workplace Culture / Health and Safety / Environment
- Consciously foster a workplace culture that is consistent and aligned with the overall organizational culture that emphasizes the mission, vision, guiding principles and values of the organization & CAE
- Inspire harmonious staff relations and common objectives to get the best out of each staff member, while emphasizing the importance of teamwork to achieve our goal to meet & exceed customer expectations
- Apply paramount importance to occupational Safety and Health in the workplace and associated metrics
- Oversight over compliance with the CAE Global Environmental policy
Effective Project Management
- Coordinate for successful project execution: Effective planning, scheduling and execution of all new installations and updates, as well as their device qualification process, as per requirements
- Customer Satisfaction and Regulatory Requirements
- Work closely with the customer, to ensure the highest level of service, in order to allow them to deliver a world class training experience for their crews and customers
- Responsible for the planning of annual recurrent evaluations with the regulatory authorities, in coordination with the Quality and Compliance Manager. Prepare and oversee the operation and team to ensure smooth and successful initial and recurrent certifications of the training devices
About You
- Educated to degree level or similar in a Technical or Engineering field
- Must have experience of managing a Team of engineers / technicians
- Must have technical experience of flight simulators – ideally both in an engineering and lead / management capacity
- Must be happy to manage a team who cover a 24/7 shift pattern