Guest Relation Officer

Description:

As Guest Relation Officer (Female), you will be responsible for the following Job Responsibilities:

- Serve as the primary point of contact for all guests, ensuring exceptional customer service and satisfaction throughout their stay.

- Greet guests upon arrival, provide a personalized and warm welcome, and assist with the check-in process. Anticipate and respond to guest needs, inquiries, and requests promptly and accurately, maintaining high professionalism and attention to detail.

- Maintain a thorough knowledge of the property's services, facilities, and amenities in order to provide accurate information and promote upselling opportunities.

- Handle guest complaints and concerns, addressing them effectively and in a timely manner, and seeking appropriate solutions to ensure guest satisfaction.

- Coordinate reservations, confirmations, and cancellations, ensuring timely communication with the guests.

-- Conduct regular inspections of accommodations and common areas to ensure they are clean, well-maintained, and meet the company's high standards of quality.

- Assist with concierge services, providing recommendations and arranging bookings for dining, transportation, entertainment, and other activities as requested by guests.

- Managing various online guest platforms such as Airbnb, Bookings.com, Travel Nest, and any other relevant platforms. This includes overseeing and optimizing property listings, availability calendars, pricing, and reservations on these platforms.

- Ensure all property listings on online platforms are accurate, up-to-date, and appealing to potential guests. Regularly review and update property descriptions, amenities, photographs, and other relevant information to attract maximum bookings and inquiries.

- Monitor reservation inquiries, respond to guest inquiries promptly, and manage bookings efficiently. Coordinate with the reservations team to ensure seamless communication and timely confirmation of reservations made through online platforms.

Job Type: Full-time

Salary: AED 2,000-4,000 per month

Accommodation: Will be provided.

Ability to Commute:

• Dubai (Required)

Ability to Relocate:

• Dubai: Relocate before starting work (Required)