Description:
We’re looking for a bright and enthusiastic individual to join our Guest Relations team and warmly welcome our guests.
For us at Maison Privee, the Guest Relations Executive (GRE) is at the forefront of customer service. The GRE must arrive in advance of guests, checking the property to ensure that Maison Privee's high standards are met. When our guests arrive, the GRE must facilitate their check-in procedure, ensuring that our guests are comfortable and happy. The GRE is the first and the last team member our guests will encounter face-to-face, so it is a pivotal role within the organization and we are looking for someone who cares about customer service and is willing to go the extra mile to surprise and delight customers.
The successful candidate must be able to speak confidently and eloquently. He / she will be considerate, empathetic and welcoming toward guests at all times.
Maison Privee will ensure that the GRE will have the opportunity to grow within the company and gain experience in other departments over time.
Key Accountabilities
- Coordinating and multi-tasking job duties in a fast-paced environment.
- Overseeing guest experience from guest arrival, throughout their stay and during their departure.
- Providing each Maison Privee guest a personal experience.
- Reviewing the arrival list daily and assists in ensuring the apartment preparation and distribution of welcome amenities.
- Responding quickly to calls to ensure guests are not kept waiting.
- Suggesting best places to tour, shop, and dine to enhance guest experience.
- Coordinating resolution tasks for challenging situations, whilst keeping the customer informed of their actions (challenging situations may include maintenance, technicians, contractors, cleaners etc.).
- Prioritising tasks and communicate effectively with colleagues which is essential for the daily running of the operations.
- Managing difficult communications with valued guests who are unsatisfied with our service, product or resolution offered.
- Collaborating effectively with members of the concierge and security, who you’ll be working closely with on resolution cases.
- Working on other tasks or ad-hoc projects/activities as required.
Skills & Experience
- Experience in customer engaging roles within a hotel or holiday home operator in the UAE or a recent graduate of a recognised Hospitality educational institution.
- Bachelor’s Degree or Diploma in Economics, Finance, Accounting or Hospitality Management.
- Role is based in the UAE and a UAE driving licence is required.
- Ability to work in shifts based on rotating daily roster. Our guests touch down from dawn until dusk, including on weekends and holidays.
- Warm and welcoming character.
- Excellent communication skills.
- A professional appearance and demeanor (no visible tattoos).
- Attention to detail.
- Strong work ethic.
- Socially adept interpersonal skills.
- Good skills with numbers.
- Confident phone manner.
- Able to take on a task and see it through to completion.
- Excellent time management and organisation.