Guest Relationship Management

Description:

Guest Relationship Management

• Build and maintain positive relationships with guests, providing exceptional customer service throughout the reservation process.
• Handle guest inquiries, requests, and concerns promptly and professionally, ensuring guest satisfaction and loyalty.
• Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless guest experiences during their stay.

Qualifications:

• Fluency in Arabic and English is essential, with excellent written and verbal communication skills in both languages.
• Previous experience in reservations, sales, or customer service roles is preferred.
• Proven ability to convert leads into bookings and upsell additional services or amenities.
• Strong sales and negotiation skills, with a customer-centric approach.
• Exceptional interpersonal and communication skills to build rapport with guests and colleagues.
• Detail-oriented with excellent organizational and time management abilities.
• Ability to work effectively in a fast-paced and dynamic environment.
• Proficiency in reservation management systems and Microsoft Office Suite.
• Familiarity with the hospitality or vacation rental industry is a plus