Guest Services Associate

Description:

Professional and Personal Skills:

·     Excellent customer service skills

·     Excellent communication and interpersonal skills

·     Must be a people person demonstrating warmth, professionalism, and a welcoming attitude

·     Ability to organize, multi-task, prioritize and work under pressure

·     Ability to deal tactfully and diplomatically when dealing with a wide range of people.

Other requirements:

·     Highly fluent in English. Bilingual is a plus

·     Available to work in shifts, on weekends & public holidays

·     Position reports to Floor Supervisor

·     Provide the best possible service to customers while performing all the required functions to safely operate all attractions

·     Provide excellent customer service by assisting customers with issues and questions

·     Daily inspection to check for any malfunctions before opening to the public

·     Identify and escalate any repairs to the Floor Supervisor promptly

·     Follow safety procedures all the time

·     Educate customers about the policies and protocols that they need to follow during their stay at the facility

·     Respond to emergency situations effectively and report any accidents to the Floor Supervisor in a timely manner

·     Act as a Party Host for a special event including set-up, clean-up, entertaining customers, and meeting any additional needs as requested

·     Perform any other duties as assigned by the Manager.