Description:
A wondrous and striking landmark in Downtown District, designed by the award- winning architects Aedas and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.
- To be accountable for the smooth operation of each reservation and reception shift
- Maximizing revenue opportunities
- Consistently exceed guest expectations
- Develop a motivated and high performing team, committed to delivering clear goals
- Develop a positive, direct and open relationship with all colleagues
- Management and ownership of LPM’s customer relationship initiatives
- To conduct on the job as well as off the job training for the reception team
- To maintain a good presentable composure on the floor at all times
- Support delivery of menu implementation timetable
- Support timely administration of correspondence
- To manage the scheduling of employees in line with varying business levels in order to maximize productivity and minimize payroll costs
- Proactive in highlighting recruitment needs and actively involved in the selection process
- Create user-friendly organized filing systems
- Develop and agree with the General Manager, a calendar of training requirements
- Delivery of a consistent and effective appraisal process
- Identify development needs and opportunities within the department
- Ensure all members of the team, receive, understand and sign their job description
- Pro-active in updating self and colleagues on relevant systems
- Deliver departmental standards of performance and presentation
- Stimulate change, challenge assumption and ways of working to move the business forward
- Develop a positive and direct relationship with all colleagues
- Within the department, instill a culture of pride, ownership and desire to exceed expectation
- Ensure each shift is reviewed and handovers/briefings are carried out
- To liaise with the kitchen and restaurant to enable the delivery of seamless customer service
- Customer requests, queries or complaints are investigated and administered within 24hrs
- Clear understanding of guest expectations across all members of the department demonstrated by the completion of the skills and standards programmed
- Develop a competent understanding of food, wine and all menus
- Support Manager by being flexible and co-operative in the pursuit of departmental and restaurant goals
Qualifications
- Leadership skills
- Excellent reading, writing and oral proficiency in English
- Well-presented and professionally groomed at all times
- Strong interpersonal skills and able to establish a good rapport with guests
- Possess full knowledge of restaurant’s seating/table plan
- Computer knowledge (Microsoft Excel, Word, Powerpoint)
- Hotel Restaurant Management graduate
- 1 year Hotel / Restaurant experience in F&B
- First name *