Head Of Contact Centre

 

Description:

BettingJobs are working with a growing, successful Casino operator, who are looking for a Head of Contact Centre (iGaming) to join their team in Dubai.

 

Responsibilities:

  • Lead and manage the contact centre team responsible for customer support, ensuring high-quality service delivery.
  • Develop strategies to optimize customer interaction processes and enhance overall customer experience.
  • Implement and monitor key performance indicators (KPIs) to drive operational efficiency and meet business goals.
  • Analyse contact centre data and customer feedback to identify areas for improvement and provide insights for decision-making.
  • Collaborate with other departments to ensure alignment with overall company objectives and initiatives.
  • Stay informed about industry trends and best practices to continuously improve contact centre operations.
  • Drive a commercial approach to customer service, maximizing revenue opportunities and customer loyalty.

 

Requirements:

  • Proven experience in a senior management role within a contact centre environment, preferably in the iGaming industry.
  • Strong understanding of commercial aspects of customer service and ability to drive revenue through customer interactions.
  • Excellent leadership and communication skills, with a track record of building and managing high-performing teams.
  • Analytical mindset with the ability to interpret data and derive actionable insights.
  • Strategic thinking and ability to contribute to the development of business strategies related to customer service.
  • Knowledge of customer service technologies and tools to enhance operational efficiency.
  • Flexibility to adapt to a fast-paced and dynamic work environment.

Organization BettingJobs
Industry Management Jobs
Occupational Category Head of Contact Centre
Job Location Dubai,UAE
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2024-06-05 12:39 pm
Expires on 2024-12-22