Description:
Help Desk Administrator Vacancy in Dubai
Job Title: Help Desk Administrator
Location: Dubai, UAE
Employment Type: Full-time
About Us:
We pride ourselves on our commitment to excellence and innovation. As we continue to grow, we are seeking a skilled and customer-focused Help Desk Administrator to join our dynamic team.
Responsibilities:
- Provide first-line technical support and assistance to users via phone, email, and ticketing system.
- Respond to user inquiries, troubleshoot issues, and resolve technical problems in a timely and efficient manner.
- Diagnose and escalate complex issues to appropriate technical teams or vendors for resolution.
- Install, configure, and maintain hardware, software, and peripheral devices for end-users.
- Create and maintain user accounts, permissions, and access rights in accordance with company policies and procedures.
- Monitor and maintain IT systems, networks, and infrastructure to ensure optimal performance and reliability.
- Document and update support procedures, troubleshooting guides, and knowledge base articles.
- Assist with IT projects, upgrades, and implementations as needed.
- Provide training and guidance to users on IT systems, applications, and best practices.
- Collaborate with IT team members and other departments to improve processes and enhance user experience.
Requirements:
- Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
- Proven experience in a help desk or technical support role, preferably in a corporate environment.
- Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and other common business applications.
- Familiarity with ticketing systems, remote desktop tools, and ITIL best practices.
- Excellent communication and customer service skills, with the ability to communicate technical information to non-technical users effectively.
- Strong problem-solving and troubleshooting abilities.
- Ability to work independently and collaboratively in a fast-paced environment.
- IT certifications such as CompTIA A +, Network +, or Microsoft Certified Professional (MCP) are a plus.
- Flexibility to work varying shifts, including evenings, weekends, and holidays as needed.
Benefits:
- Competitive salary based on experience and qualifications.
- Health insurance
- Retirement savings plan
- Paid time off and holidays
- Training and professional development opportunities.
- Positive and collaborative work environment.