Description:
New requirement for Helpdesk Analyst (UAE Nationals) based in Abu Dhabi.
Work Location: Al Maryah Island, Abu Dhabi
Job Description/Skills
- Answer all calls/emails reaching the support line.
- Addressing user tickets regarding the current IT processes and workflows
- Walking customers through pre-defined procedures and steps
- Asking targeted questions to diagnose problems
- Ensuring required SLAs is met
- Install hardware and peripheral components like disk drives, printers, keyboards and monitors.
- Load software packages such as networking components, operating systems and office applications.
- Customize and adapt current programs to satisfy users’ needs.
- Coordinate with network services and information systems groups.
- Update on status to manager and users through voice mail, email and in-person communication.
- Connect users to networks and train on facilities and applications.
- Install, repair and conduct preventive maintenance of personal computer by providing technical support.
- Troubleshoot software and hardware failures and determine network problems.
- Diagnose and resolve incidents using documented procedures to perform responsibilities.
Minimum Qualification:
- Graduate of IT, Computer Science, or equivalent
- At least 3 years or more experience in the same field
- This post open to UAE nationals
- Note: only qualified candidates will be notified.