Hostess

Description:

• Have a very good understanding of the outlet’s concept and food and beverage offerings including promotions and be able to verbally explain those to the guests.
• Display proper and professional phone etiquette and assure that all guest details and requests are clearly registered and communicated.
• Take reservations by phone, by email, through internet booking applications and in person and update the reservations system accordingly as per the standards in place.
• To reconfirm all reservations by phone or email at the set timely standard and schedule the reservations and planned seating arrangements with management prior to service period.
• Perform any tasks related to billing according to restaurant standards and cashiering policies if required.
• To bid friendly farewell to guests and sincerely thank them for their visit.
• Be committed to being a team player; proactively cooperating and supporting colleagues in operational tasks including assisting service procedures such as order taking, clearing of table or serving food if required.
• Ensure that grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care.
• Listen to every guest and observe body language carefully in order to be able to understand guest needs and expectations and consistently delight and satisfy every guest.
• Be able to converse well in English , in verbal and written format and present and recommend menus to the guest.
• Have a natural, warm smile and a friendly and passionate approach towards guests and handle and resolve challenging situations with guests.

Qualification Required:

• High School qualification or equivalent is preferred.
• Experience as Hostess in a high-volume, fast pace restaurant level of service is preferred.
• Minimum 2 years’ experience working as Hostess in f&b environment.
• Ability to understand guest needs and to deliver superior customer service.
• Familiar with Table Management System procedures is preferred.
• Knowledge of service procedures and standards is preferred.
• Ability to understand the flow of service and handle multiple tasks effectively is preferred.
• Ability to handle telephone calls and written correspondence properly.
• Basic computer skills including MS Office.
• Ability to understand effective approaches of communication with different individuals.
• Able to communicate clearly with peers and superiors.
• Very good verbal and written communication skills in English