Hostess

Description:

Responsible for the table and to serve guests. Handle the waiters and to organize them for optimum guest satisfaction.

• Take care of any work-related issues escalated to him during service and resolve it efficiently.

• Report any customer complaint or matter that cannot be handled to the Assistant Restaurant Manager for solution.

• Provide friendly, courteous and efficient service to all guests with making eye contact, smiling and maintaining proper posture.

• Take orders and serve food and beverage items to customers in a timely, enthusiastic and professional manner.

• Listen and respond to inquiries using a positive, clear speaking voice.

• Maintain an extensive knowledge of the menu and offer suggestions of dishes in accordance to the guest’s preference.

• Able to safely transport hot and liquid items to and from the bar and kitchen areas.

• Anticipate and service the guest’s needs before requests are made. Follow proper time and attendance and uniform procedures.