Description:
How does your working day look like …
- To maintain the cleanliness and supply of all allocated areas, including all corridors, storage areas, staff area and ancillary areas to the standard laid down by the Hotel
- To clean and make up all allocated rooms to the standard required as per the SOP.
- To service dedicated Brand suites as per the 25hrs standard.
- Achieves Mystery Shopper Set Targets
- To assist in the set-up of 25hrs showrooms when required.
- To take responsibility for occupied services when requested.
- To report any missing items from rooms e.g.: bathrobes, soap dishes etc.
- To ensure that maintenance is reported promptly and correctly.
- To ensure that any repairs to soft furnishings are reported.
- To ensure that any stains on carpets and soft furnishings are reported promptly.
- To be responsible for all issued keys keeping them secured.
- To deal with found guest property promptly and efficiently according to hotel procedure.
- To accurately complete the daily checklists.
- To greet Guests and colleagues courteously at all times and deal with all requests as quickly and efficiently as possible.
- To carry out any other cleaning duties as specified by your supervisor.
- To report to the Supervisor/Order Taker, rooms which do not require service. or which have DND signs on door in his/her assigned area.
- To be fully aware of health & safety hazards and report any such hazards immediately
- To assist with the training of new starters as required.
- To prepare special amenities and wow moments for guests celebrating.
- To take responsibility for cleaning and guest supplies, ensuring that supplies, trolleys and cupboards are kept in the agreed condition.
- To ensure the uniform provided is kept in good condition.
- To be fully aware of all departmental procedures and to ensure that these are carried out at all times.
- To set a consistently good example to other staff in dress and behaviour
- To carry out any other reasonable management requests
- To be fully aware of fire, evacuation, bomb, and security procedure
- Daily inventory of room linen rooms operational equipment
Qualifications
Your personality counts more than your CV …
- Minimum of 0-2 years of housekeeping experience, preferably in the hospitality industry.
- Communicative English skills in speaking, reading and writing
- Manages time and resources effectively.
- Has high cleanliness, presentation standards.
- Happy to work alone, but take direction when required due to nature of role.
- Acts on own initiative when appropriate.
- Adapts quickly and positively to new situations adoptable to change
- Can handle more than one task/situation at a time.