Description:
The Housekeeping Manager is responsible for managing all housekeeping operations to ensure the highest standards of cleanliness, orderliness, and guest satisfaction. This role involves overseeing housekeeping staff, managing budgets, coordinating with other departments, and maintaining high levels of service. The Housekeeping Manager ensures that all guest rooms, public areas, and back-of-house areas are clean, well-maintained, and aesthetically pleasing, while also ensuring adherence to health and safety regulations.
Responsibilities:
- Manage and supervise the housekeeping team, including recruitment, training, scheduling, and performance evaluations. Ensure that staff are motivated and delivering high-quality service.
- Oversee daily housekeeping operations, ensuring guest rooms, public areas, and back-of-house areas meet cleanliness and presentation standards.
- Conduct regular inspections of rooms and public areas to ensure cleanliness and order. Address any discrepancies with staff and implement corrective measures.
- Manage the housekeeping department’s budget, ensuring cost-effective use of resources. Monitor and control inventory levels of cleaning supplies, linens, and amenities.
- Address guest concerns or complaints related to housekeeping promptly and professionally, ensuring that issues are resolved to the guest's satisfaction.
- Work closely with other hotel departments, such as front office and maintenance, to ensure timely room turnovers, maintenance repairs, and guest requests are handled efficiently.
- Ensure that all housekeeping staff comply with safety regulations, sanitation standards, and hotel policies. Implement and enforce safety protocols, including handling of hazardous materials.
- Provide ongoing training and development for housekeeping staff to improve skills, ensure adherence to hotel standards, and foster a positive work environment.
- Implement eco-friendly practices where applicable, such as recycling programs and minimizing water and chemical usage, to align with the hotel’s sustainability goals.
- Prepare and present reports on housekeeping performance, guest feedback, and departmental expenses to senior management.
Requirements:
- A degree in Hospitality Management, Business Administration, or a related field is preferred.
- Minimum of 5 years of experience in housekeeping, with at least 2 years in a managerial or supervisory role, preferably in a luxury hotel setting.
- Proven ability to lead, manage, and inspire a large team of housekeeping staff while maintaining high standards of cleanliness and guest service.
- Excellent verbal and written communication skills in English; additional language proficiency is a plus.
- Strong time management, multitasking, and organizational skills to ensure smooth operations.
- Keen eye for detail to ensure all guest rooms and public areas meet the highest cleanliness and presentation standards.
- Ability to handle guest complaints, staff issues, and operational challenges with professionalism and efficiency.
- Proficiency in housekeeping management software and inventory management systems.