Description:
Ensures HR systems and processes are aligned with global standards as well as meeting the legislative, business and technical needs of the business in the Middle East region. This includes testing HR system and process changes, assessing and coordinating change requests and providing support to HR systems, data, OM related projects.
Education
- Relevant degree with Human Resources or Business Management (or equivalent)
Experience
- A minimum of 3 years of experience in a corporate HR environment, with exposure to SAP HCM and SuccessFactors systems and governance to include policy/procedure development.
- Generalist HR knowledge.
Knowledge and Skills
- The ability to co-ordinate support team activities, including testing and change management would be an advantage.
- Strong all round experience of HCM.
- Appian, SAP HCM Payroll, SuccessFactors LMS, Recruitment - experience in these areas is necessary
- An ability to assess each issue or ticket and efficiently resolve it.
Role responsibilities:
- Develop through the role an in-depth level of understanding of:
- HR Business processes and SAP HCM, SuccessFactors, Appian, Spinifex, Concur and HR Technology capability in order to provide a quality service to the business.
- ME payroll, My HR systems, Open Text, SF Recruitment, SF LMS, and any other solution that will be rolled out from time to time.
- Should have a good understanding of HR, payroll, recruitment and learning processes and their impact on HR systems
- Provide hands on, robust testing service for process and system changes, documenting results, highlighting risks, and providing status updates to project teams.
- Support the maintenance of a system change plan which forecasts change freezes and upgrades.
- Coordinate between the Corporate Applications team (CA), Corporate Directory team, SAP Finance team and My HR on BAU, projects and initiatives
- Contribute and coordinate, where necessary, the change request process for HR systems, and processes.
- Update HR system DAM on a regular basis to ensure smooth workflow of system processes.
- Maintain robust system and process documentation and maintain comprehensive PIF documentation (including costs, updates etc.).
- Develop functional specifications for changes and developments.
- Support any system interfaces with divisional/group third party support team.
- Supporting HRIS and Offshore delivery teams on best practice and continuous improvement.
- Work closely other members of the HR Technology, Operations and Analytics Team to fully understand end to end processes and system implementation/enhancement and reporting functionalities to enable continuous improvement of systems and processes
- Work closely with the HR Technology, Operations and Analytics Team to monitor and maintain data integrity
- Provide day-to-day operational MyHR systems support to the business.
- Support service operations with critical operational and payroll activities to enable service delivery to the business
- Provide level 2 system support to the business by resolving more complex tickets/user issues within agreed timeframes and service level agreements.
- Develop and maintain the system issues and defects tracker to support identification and resolution of recurring issues.
- Provide training logistics, collateral and coordination as required, including for new contracts and countries.
- Provide support to the Support Services Manager with MyHR systems audits to ensure alignment with global best practice, local standard operating procedures, delegated authority/security, training and change management.
- Other Key Accountabilities’ may be specified from time to time at the discretion of the manager as part of the recurring objective setting process