Description:
Internal Sales Officer
Contract Duration: 12 to 18 months (Extendable)
Location: Abu Dhabi
Locally available we prepared
Job and Description
- Proactive & active sales
- Out & incoming calls.
- Receive and process complex customer inquiries on pricing, lead-time, product offering, complaints … through an efficient, prompt and friendly communication in order to maintain excellent customer relationships
- Handle technical inquiries and provide information in order to resolve problems, clarify matters or expedite progress on any aspect of customer relations
- Quotations/Orders/Shipping
- Issue and follow up on written quotations for non-standard product within set price and discount levels to convert opportunities into sales
- Gather cost and technical data of special components when requested in order to complete accurate quotation package. Negotiate with subcontractor for supply of subcomponents, services and accessories.
- Process purchase orders.
- Prepare shipping documents required for clearing orders in export and import side
- Communication/co-operation
- Establish key communication link between customer and internal departments (sales, service, logistics, finance…) in order to keep all involved parties aware of customer activities
- Service Promotion/Up-selling
- Advise assigned customers and prospects of other services available to them e.g. Service engineers, Health and Safety Legislation compliance information etc. in order to maximize profitable selling opportunities for the company.
- Service planning
- Collect service requirements and organize interventions in order to provide service engineers with appropriate time schedules
- Market / Product Intelligence.
- Collate and distribute client feedback on quality, new projects, budgets and competitor information. These data to be made available for the appropriate department in order to improve quality and increase sales opportunities (close cooperation with ASM)
- Results and Reporting
- Achieve sales and profit targets
- Collect and compile needed sales data in order to issue monthly sales reporting
- Any other task assigned.
- Add hoc tasks
- Comply with all processes and procedures :
- HR, Quality, HSE, Finance, IT, Procurement, Operations which include compliance with all applicable rules and regulations of the local labor law.
- Employee shall comply with requirements listed in Company’s QHSE Management System