It Managed Services Onboarding Coordinator

Description:

Tangent International are hiring in Dubai

IT Managed Services Onboarding Coordinator

With 8+ Years of Experience in IT for Telecom Operations. Will be acting as point of contact for new applications and systems onboarding to the IT managed service scope which includes tracking and follow up with technical leads and SMEs to ensure onboarding checklist is being followed.

Main responsibilities:

• Identify the operations SPOCs and work closely with them on all onboarding related activities
• Participate in the design discussion and highlight gaps/issues
• Ensure smooth transition of new Solutions/ expansions/ Applications to production environment
• Ensure compliance and adherence to regulatory, statutory and governance requirements
• Ensure standards of services / SLA’s are aligned with business objectives
• Documents the risks and snags for onboarding completion and coordinate with for timely closure of remediation plans
• Support in tracking of audits, the audit follow-up schedule, and centrally storing audit reports