It Support Analyst

Description:

Hiring IT Support Analyst, to be based in Dubai

Our client, an international law firm, is seeking to recruit an IT Support Analyst with a high focus on delivering an excellent level of customer service. The Analyst will provide all aspects of IT support and take ownership of IT issues through to resolution.

Requirements and Qualifications:

• Amenable to working in-office 5 days a week
• Experience of working on a busy and demanding Service Desk supporting a large international customer base ideally within a legal practice
• Sound knowledge of supporting MS Windows and Office, particularly Outlook and Word
• A good understanding of PC Hardware and software setup and configuration
• Knowledge of Document Management Systems preferably iManage
• Experience of using Active Directory
• Understanding of a software deployment package such as SCCM
• Knowledge of legal specific applications such as InterAction, Intapp, is an advantage
• Experience of troubleshooting and supporting telephone systems
• Experience of logging tickets in ITSM call logging software