It Support Engineer

Description:

The Broadcast-IT Support Engineer provides comprehensive technical support through hotline, remote, and onsite interventions, ensuring optimal system performance and user satisfaction.

Key Responsibilities

📞 Hotline Support: Answer calls, log issues, and resolve problems over the phone.

💻 Remote Support: Troubleshoot issues, perform software installations, updates, and configurations.

🛠️ Onsite Support: Visit sites to troubleshoot, install, and configure IT equipment.

🔍 Proactive & Preventive Maintenance: Monitor systems, implement updates, conduct health checks, and follow maintenance schedules.

🛠️ Curative Maintenance: Diagnose and repair issues, restore normal operations, and document recurring problems.

💬 Customer Service: Maintain high customer satisfaction, provide training, and build strong relationships.

📝 Documentation & Reporting: Maintain accurate records, prepare performance reports, and update technical documentation.

🤝 Team Collaboration: Work with project managers and engineers, share knowledge, and participate in team meetings.

📚 Continuous Learning: Stay updated with IT trends, attend training, and obtain certifications.

What We’re Looking For

• Experience: 5-7 years in broadcast-IT, with system integrator or vendor experience.
• Travel: Willingness to travel with a valid UAE driving license.
• Communication: Strong English skills; additional languages are a plus.
• Technical Skills: Proficiency in Visio, AutoCAD, Draw.io, and Miro.
• Team Player: Collaborative and organized with strong problem-solving skills.
• Qualifications: Bachelor's degree in IT or related field, relevant IT support experience, and certifications (e.g., CompTIA A+, MCP) are a plus.