It Support Engineer

 

Description:

IT Support Responsibilities

  • Technical Support
  • Provide first-level support for hardware, software, and network issues.
  • Respond to and resolve user requests via ticketing systems.
  • Escalate complex problems when necessary.
  • Hardware and Software Maintenance
  • Install, configure, and update IT hardware (desktops, laptops, CCTV).
  • Manage software installations, updates, and security patches.
  • Perform routine system maintenance to prevent issues.
  • Network and System Administration
  • Monitor and troubleshoot network performance for stability and security.
  • Support LAN, WAN, Wi-Fi, and VPN setups.
  • Assist with server and virtual environment management.
  • Data Backup and Security
  • Manage data backups to protect critical information.
  • Enforce company security policies, including antivirus and firewall configurations.
  • Perform regular updates to maintain system security.
  • Documentation and Reporting
  • Record support activities, solutions, and procedures.
  • Maintain IT documentation, including FAQs and user guides.
  • Submit reports to the IT Manager on activities, issues, and system performance.
  • Inventory Management
  • Track and manage IT equipment inventory for accurate asset records and future upgrades.

Organization Netscaleme
Industry IT / Telecom / Software Jobs
Occupational Category IT Support Engineer
Job Location Dubai,UAE
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Salary 5000 - 10000 | AED
Experience 2 Years
Posted at 2025-01-14 3:29 pm
Expires on 2025-04-14