Lead Generation Manager

 

Description:

Main Duties & Responsibilities

 

 Sets in close cooperation with the Business Development Officer – Client Relations the targets & KPIs

of the department in line with the Corporate Targets

 Develops and plans specific actions on how to achieve the targets and KPIs decided on

 Prepares and submits all necessary reports to the Business Development Officer – Client Relations

 Activates new client leads daily and diligently follows up with potential clients to facilitate conversion

 Serves as the main point of contact for new clients during the onboarding phase, providing clear

communication, proactive updates and personalised support to address any questions or concerns

 Develops and maintains timelines for each client activation to track progress and mitigate risks

 Collaborates with internal teams to gather client requirements and ensure alignment with client

expectations

 Establishes clear communication channels for ongoing client collaboration

 Monitors and evaluates client satisfaction levels during the activation process, gathering feedback and

addressing any issues or concerns to ensure a positive client experience

 Communicates clients’ needs and feedback to relevant teams to drive continuous improvement and

product/service enhancements

 Familiarises oneself with the legal guidelines and compliance issues of the Company, such as Anti-

Money Laundering regulations, and ensures strict adherence

 Stays updated on marketing promotions and their terms and conditions offered by the Company,

effectively communicating them to clients

 Identifies and promptly informs the Dealing and Back Office departments of any suspicious or peculiar

client behaviour

 Monitors personal performance, tracks progress towards meeting targets and KPIs, and adjusts

strategies as necessary

 Ensures proficiency in the use of existing systems and software such as MT4, BI, BO, and CRM

 Sets personal targets for team members and monitors performance

 Provides regular feedback to team members and works with them on how to act upon it

 Recognises development needs, coaches, and develops team members as necessary

 Encourages team members to express ideas on improving individual and team performance

 Shares knowledge and experience with team members and encourages them to do the same

 Makes conscious efforts to keep team members motivated

 Acts in the best interest of the Company at all times and collaborates with the rest of the Client

Relations team to promote the Company’s services effectively

 Cultivates and maintains excellent working relationships with other departments, including Dealing,