Description:
We are looking to recruit an experienced Microsoft 365 Technical Specialist to join our digital workplace team. The role of the M365 technical specialist is to work closely with our operational business to support the M365 platform. You will also be responsible for M365 administration, supporting our technical support teams, training, and maintenance of the environment.
We believe this is an excellent opportunity for candidates who have previously worked on technical aspects of M365 deployments at the enterprise level. This role will suit professionals looking to develop their skills within M365 and who enjoy working in a busy environment for a fast-moving global business.
Key Duties And Responsibilities
- Ensuring the operational health of the M365 environment including availability, maintenance, performance, interoperability, reliability, and security
- Assist in the administration and support of an enterprise-level Microsoft Exchange, Teams, OneDrive, mobile access, SharePoint (sub sites, lists, libraries, and content) etc.
- Troubleshoot M365 related issues including connectivity and mobility when alerted by monitoring software or staff
- Involved throughout the lifecycle of projects you will use your broad experience in Microsoft platforms and enterprise technology architecture (Azure/ M365)
- Execute, manage, and lead users through the on-boarding technical and support process
- Support and resolve specific user deployment issues
- Maintain a strong working knowledge of the current Microsoft 365 tools and keep abreast of the Microsoft roadmap and its impact to our business
- Interact daily with IT team to provide and share technical issue resolution knowledge and deployment/adoption processes best practices
- Conduct routine monitoring and analysis to include audit log reports evaluation, system and storage utilisation reports, site and system usage, growth reports, and manage site collection quota settings
- Training and educating end-users on M365 capabilities and collaboration tools (OneDrive, Teams, OneNote, Outlook etc.)
- Create and maintain detailed documentation of Microsoft 365 processes and procedures
- Producing dashboard reports and management information, particularly around the consumption of licenses and resources as well as user adoption of the various components
Qualifications
Technical Requirements
We are looking for candidates with a range of both technical and business focused skills and experience.
- Deep knowledge in M365 technologies with experience of two or more of the following: Exchange, SharePoint, One Drive for Business, Teams.
- Experience in supporting Microsoft 365 for an enterprise and working as part of an IT team
- Experience in Microsoft 365 migration activities, typically as part of projects or large programmes of work.
- A minimum of two years relevant work experience focused on the implementation and/or use of Microsoft 365 and Collaboration technologies
Preferred Skills
- Experience in managing and supporting; OneDrive, Teams, Exchange, OneNote, Yammer, SharePoint, and Power Platform etc.
- Experience in managing and supporting; Intune implementation, migration and administration
- Experience of M365 management tools for example, Intune, Azure, AAD, and the other M365 management portals
- Experience administering M365, Exchange, Azure Active Directory, Teams, OneDrive, and SharePoint environment
- Experience with data sovereignty situations and options to comply
- Experienced in providing technical support to IT teams and end-user support to individuals
- Experience with PowerShell would be a highly desirable skill
Core Behavioural Skills
- Confident individual with the good interpersonal skills, able to deal with people at all levels and communicate to users in a clear, non-technical language
- Team-player
- Analytically minded, able to break down and understand information
- Must be comfortable with working in a fast-moving, dynamic environment
- Strongly customer-focused, used to providing support to demanding users
- Good organisational skills, used to managing and prioritising own workload
- Ability to report on progress, timescales, outstanding and completed activities