Medical Concierge

Description:

What You'll Do As a Medical Concierge, you will be a pivotal figure in creating seamless healthcare journeys for our patients. You'll work closely with our medical team and external providers to ensure every interaction reflects our values of clarity, kindness, and transparency.

Minimum requirements:

• 2 to 3 years of experience
• Experience in executive administration or executive concierge is preferred, though we are open to candidates from all backgrounds.

Key Responsibilities:

• Craft personalised patient journeys, managing their experience from first contact to follow-up care
• Coordinate virtual consultations, in-person appointments, and integrated care plans
• Serve as a trusted liaison between patients, healthcare providers and stakeholders
• Maintain accurate patient records and handle diagnostic results with discretion
• Conduct healthcare research to navigate UK and international healthcare systems
• Support the founder and medical operations manager with administrative excellence