Mentor

Description:

Hiring Mentor Learners Experience

Company: E-Learning Provider

Location: Dubai

Salary: AED 5,000/- (+ Visa & Insurance)

Summary:

To ensure the students have a seamless academic experience around delivery of their programs from admission to exit. To ensure high student satisfaction and ensure student re-registrations & completions across semesters.

Roles & Responsibilities

• To be the first level point of university contact for the student.
• To act as an interface between the Student and the University departments.
• To handle both academic and administrative related (such as fee payment, LMS) student queries via calls, emails, and chat
• To nurture students in completing their academic requirements in a timely manner.
• To make outbound calls primarily to update students, their course progress as deemed by the University Calendar and to answer students’ specific requirements/ queries and also receive inbound calls whenever required to address student’s queries and respond to their emails.

Mandatory Requirements:

• Post-Graduation in Management/Commerce/Journalism/Computer Applications/IT
• 2 – 6 years’ Experience in academics/student counselling
• Good knowledge of a University Academic Processes
• Interpersonal and organizational skills
• Sound Communication ability and Computer proficiency, especially in excel (updating MIS and preparing reports) and PPTs.