Description:
We are looking for a dedicated Office Admin & Operations Manager to oversee our office operations and holiday home management in Dubai. This role is crucial for ensuring efficient operations, regulatory compliance, and superior guest and client experiences.
Key Responsibilities:
- Office Management: Oversee daily operations, maintain organized records, and manage all correspondence.
- Team Leadership: Supervise administrative staff, conduct performance reviews, and ensure compliance with standards.
- Regulatory Compliance: Manage local licensing, handle DTCM filings, oversee guest processes, and monitor permit expiries.
- Financial Management: Assist with budgeting, manage petty cash, and oversee invoicing and payments.
- Stakeholder Liaison: Act as the main contact for internal and external parties, organizing meetings and documentation.
- Client Relations: Handle booking and service inquiries to ensure client satisfaction.
- Maintenance: Manage office and property maintenance, coordinating with vendors and ensuring adequate supplies.
- Property Management: Ensure holiday homes are guest-ready, monitoring guest experiences and addressing issues promptly.
- Team Coordination: Direct maintenance and housekeeping staff, managing schedules and job assignments.
- Compliance Enforcement: Ensure adherence to legal requirements and timely renewal of licenses.
- Inventory Management: Oversee essential supplies and coordinate restocking.
- Performance Monitoring: Track occupancy and revenue KPIs, identifying improvement areas.
- Vendor Management: Negotiate with service providers for maintenance and other services.
- Crisis Management: Handle emergencies and develop contingency plans.
- Reporting: Prepare detailed reports on operational performance and manage the invoicing process.
Qualifications:
- Experience in office administration or operations management, preferably in hospitality or property management.
- Strong organizational and leadership skills.
- Excellent communication and interpersonal abilities.
- Familiarity with DTCM regulations is preferred.