Onboarding Specialist

Description:

We are looking for an ambitious Onboarding Specialist who can handle onboardings of our fast growing Freight Forwarder client base. Your mission will be to accompany cargo.one clients from the moment they signed up until they placed their first booking. You will own this whole process, which will include conducting onboarding calls, assisting in setup, and aid in implementation.

Onboarding is a crucial point in the customer journey. In many cases, it determines the success of the customer's engagement with the platform.

This is a unique, entrepreneurial opportunity to be driving the digitalization of air freight and logistics in a fast-growing Series B company backed by leading Venture Capital firms including Index and Bessemer.

We foster a positive, dynamic, hard-working and feedback-heavy culture, with a strong dose of playfulness. Join us now and transform the way airlines sell cargo!

🌍 You can work from (almost) anywhere in EMEA. For this role specifically we are aiming to hire from Balkans or Caucasia. We are a remote company, but regularly meet in person, too.

🎬 A snapshot of what you will be doing here:
 

• Be part of a dynamic team environment and help new customers with their first steps on the platform.
• Educating new customers about our product and functionalities during onboarding meetings and calls.
• Assisting users in their setup and help with their implementation.
• Getting new users to place their first booking by connecting with them via phone, email, or other channels.
• Setting up repeatable sequences of onboarding activities.
• Identifying upsell opportunities.
   

🙋🏽‍♀️ What you’ll need:
 

• Understanding of tech products and digital savviness.
• Determination to achieve ambitious goals.
• Can-do attitude, entrepreneurial spirit- you should be someone who enjoys independent work.
• Great organisational and project management skills.
• Interest in caring about the customer first.
• Native or equivalent in English (second language is a plus).
• Outstanding communication skills, easily able to connect with people.
   

🙌 Nice to haves:
 

• Experience in the freight forwarding or aviation industry.
• Experience in working in a fast-paced early-stage environment or tech industry.
• Basic knowledge of CRM software, ideally of Salesforce.