Operational Specialist

Description:

As an Operations Specialist, you will be responsible for managing the logistics and operational aspects of our travel services in Ajman, UAE. Your extensive experience in the industry, combined with proficiency in GDS (Amadeus, Galileo, Sabre) and other online portal systems, will enable you to coordinate travel arrangements, manage reservations, and ensure smooth operations from booking to completion. Your attention to detail and ability to handle all travel suppliers will play a pivotal role in maintaining our high standards of service.

Key Responsibilities:

Coordinate and manage travel arrangements including flights, accommodations, and transportation for clients.

Utilize GDS (Amadeus, Galileo, Sabre) and other online portal systems to handle reservations and bookings efficiently.

Liaise with travel suppliers, negotiate rates, and ensure contracts are maintained.

Issue tickets, vouchers, and hotel accommodations accurately and in a timely manner.

Provide exceptional customer service, addressing inquiries and resolving issues promptly.

Stay updated on industry trends and regulations to provide informed recommendations and support to clients.

Qualifications:

Minimum of 3 years of experience in the UAE travel and tourism market.

Proficiency in GDS (Amadeus, Galileo, Sabre) and other online portal systems.

Extensive knowledge of travel suppliers, rates negotiation, and contract management.

Strong organizational skills with the ability to multitask and prioritize tasks effectively.

Excellent communication and interpersonal skills.

Ability to work under pressure and adapt to changing priorities.

Passion for travel and dedication to delivering superior customer service.