Operations Coordinator

Description:

We are seeking a highly organized, proactive, and strong-minded Operations Coordinator to join our team. The ideal candidate will play a crucial role in managing and supporting our drivers, ensuring smooth daily operations, and maintaining efficiency across the board.

Key Responsibilities:

- Oversee daily operations related to drivers, ensuring timely and efficient delivery services.

- Handle driver-related issues, providing solutions and support with a strong and assertive approach.

- Monitor and track driver performance, focusing on KPIs such as delivery times, customer satisfaction, order acceptance rate, retention and shifts control.

- Manage the onboarding and offboarding process for drivers, including training and documentation.

- Handle driver custody matters, ensuring all tools and materials assigned to drivers are properly managed.

- Conduct follow-ups on cash debriefing to ensure accurate and timely cash handling.

- Collaborate with the operations team to ensure all regulatory and compliance standards are maintained.

- Assist in improving processes to enhance operational efficiency.

- Communicate with clients and partners to ensure that operational requirements are met.

Qualifications:

- Bachelor’s degree in Business Administration, Logistics, or a related field.

- 2+ years of experience in an operational, coordination, or logistics role (experience in the delivery or logistics industry is preferred).

- Strong organizational skills and attention to detail.

- Excellent communication skills, both verbal and written, alongside a strong and assertive personality.

- Ability to multitask and manage time effectively in a fast-paced environment.

- Proficient in MS Office, Excel, formal emails and operations management software.

- Problem-solving skills and ability to work under pressure.

- A team player with a proactive attitude.

- English language skills.