Operations Director

Description:

The F&B Operations Director leads the operations of all F&B outlets at a site to ensure the implementation of the strategic and business development plans. With a focus on Colleague development and engagement, this role is responsible for the operational and financial success of the department, controlling all operational budgets, and maintaining strong relationships with external and internal partners, thereby ensuring the smooth and efficient operations of all F&B locations. In partnership with the F&B Strategy & Development organization, the F&B Operations Director is responsible for aligning the site F&B initiatives with the strategic goals of Miral Experiences and Miral asset management and creating a unique, welcoming and positive dining experience for both Guests and Colleagues.

Job Scope:

Team Leadership – focus on coaching and training to develop Food & Beverage colleagues.
Interview and recommend candidates for available positions, adhering to UAE labor law and equal employment opportunity policies
Train and develop a dedicated team committed to delivering exceptional guest service
Prioritize on-the-job training to cultivate the development of colleagues, with a significant portion of time spend on the floor 
Conduct performance appraisals for direct reports and establish development plans to foster growth
Develop succession plans for key roles and HiPo colleagues
Ensure all F&B locations are covered by the appropriate leadership and a pathway for promotions can be utilized
Implement incentive and recognition programs to motivate colleagues effectively
Cultivate a positive and helpful team attitude in alignment with Miral’s core values and strategies
Create an inclusive and welcoming work environment
Participate in company learning and development programs and training sessions
Prepare and execute manning plans, operational plans, staffing and scheduling to optimize service and production

Guest Experience – focus on guest satisfaction and quality of service
Design efficient procedures to ensure prompt, accurate, and personalized service for high guest satisfaction
Monitor food safety and hygiene reports, taking corrective action as needed
Adhere to UAE laws, health, safety, and environmental policies for a safe and hygienic environment
Listen actively and respond to guest feedback, assess and review guest satisfaction results and trends to continuously improve and exceed guest expectations
Enforce leisure facility rules and provide crowd control to ensure guest safety and an enjoyable experience
Plan and organize internal and external special events contributing to the company's success
Adhere to emergency procedures to ensure guest safety during evacuation.

Department Management – focus on quality and consistency of the food
Execute the department's business plan to achieve revenue targets and profitability 
Maintain financial accountability for the F&B outlets, and expense budget control
Collaborate with the F&B leadership team to address concerns and enhance financial performance
Establish challenging, realistic goals for the department and colleagues
Implement and actively review Standard Operating Procedures within the department
Monitor operational reports for daily events and intervene as needed
Communicate new or amended procedures within the department to keep outlets updated
Plan and organize internal and external special events contributing to the company's success

Operational Efficiency – focus on capture and upselling
Ensure that departmental revenue and per cap budgets are not only met but exceeded by strategically working to increase capture, average check and units per transaction 
Track the financial performance of the business through P&L assessments, reporting KPIs, and implementing corrective actions
Implement strategies to achieve EBITDA targets through efficient cost control and revenue maximization
Plan to enhance and maintain throughput, adapt to levels of attendance to consistently deliver excellence while controlling costs and Colleagues’ motivation
Proactively manage the labor budget to optimize efficiency and reduce costs
Contribute to achieving department and company objectives, action plans, and key performance indicators

 Partnerships – focus on leveraging expertise and synergy:
Collaborate with F&B Strategy & Development and other support functions on strategic planning, menu development, budgeting, commercialization, standardization, quality assurance, and compliance
Collaborate with Marketing & Sales to optimize F&B revenue through marketing, communication, events, and sales initiatives
Maintain a line of communication with the Senior Director of F&B Strategy & Development and Senior Executive Chef
Represent and promote Miral and the IP in a positive manner to maintain a professional brand image

Qualifications:

Essentials:
Possess Tertiary level of education
Intermediate Food Hygiene and HACCP Certified
8 years’ experience in the food and beverage or related professional area
High levels of respect and integrity
Excellent organizational skills 
Excellent verbal communication skills
Possess a good leadership, customer service and motivational skills 
A very detail orientated and hardworking team player
Good analytical thinking / problem solving
Knowledge of Food and Beverage operations
Results driven
Solid understanding of food production streamlining
Have high standards of hospitality 
Computer and Microsoft Office knowledge
Good level of English language