Operations Manager

 

Description:

·      Minimum 2 years of managerial experience in Entertainment & Leisure.

·      Oversee the efficiency of operational processes.

·      Participate in strategic planning and goal-setting for various business functions.

·      Research methods to improve operations and reduce costs.

·      Monitor and report on department performance.

·      Manage and train employees.

·      Manage a team of floor staff, receptionist/café staff, technicians, and cleaners.

·      Ensure the development of staff work schedules and recommend approval or disapproval of leave requests.

·      Motivate the staff, and organise team meetings as required to keep the team informed of relevant information.

·      Lead the communication with the marketing team to enable them to create effective advertisements for each event and collaborate as needed.

·      Collaborate with the Marketing team in developing creative campaigns and relevant partnerships for the brand.

·      Responsible for addressing day-to-day performance issues in a timely manner.

·      Aggressively plan to meet or exceed revenue and attendance goals, while staying within the operating budgets of the events/programs.

·      Monitor the overall progress of the operational processes, ensuring that there are clear and concise status reports available to the management and that issues are escalated properly.

·      Correspond with and provide regular reports to the Line Manager.

·      Maintain a safe, clean, and hazard-free facility.

·      Respond to and take appropriate action to resolve concerns and complaints from customers and subordinates.

·      Help with the development and facilitation of the department training programs, manuals, and procedures.

·      Conduct frequent inspections of the facility to ensure compliance with policies and procedures.

·      Host and lead groups of customers for events such as birthday parties, school trips, and corporate & team outings.

·      Enforce safety rules and ensure customers get the safest, most enjoyable experience possible whilst enthusiastically ensuring a party atmosphere like no other.

·      Develop & prepare SOPs contributing to the smooth functioning of the operations.

·      Contribute creative ideas and strategies to enhance customer experiences and elevate organisational growth.

·      Whenever required, perform duties of Floor Staff as well.

 

Professional and Personal Skills

·      Excellent communication and interpersonal skills.

·      Strong organizational, problem-solving, and analytical skills.

·      Energetic, approachable & flexible.

·      Ability to lead & motivate a team in a friendly and efficient manner.

·      Excellent customer service skills.

·      Proactive, highly motivated, self-starter with a result-oriented mindset.

·      Maintain composure and professionalism with many different people in stressful situations.

·      Excellent ability to interact positively with a diverse team, guests including children, and adults from a wide range of backgrounds.

·      Ability to work under pressure, and effectively manage multiple tasks.

·      Exercises good judgment and puts the guest experience and the team before themselves.