Operations Manager

Description:

Survitec is seeking a new Global Fire Operations Manager to lead the implementation of standard work and enhance service performance across multiple Survitec sites. This dynamic role focuses on optimizing skills development to meet current and future customer needs while identifying opportunities for business growth. With exciting travel opportunities, this position can be based anywhere in the UK, Europe, or the Middle East (Dubai or Fujairah)

What You Can Expect from the Role

Key Responsibilities and accountabilities:

Standardization & Improvement: Drive the standardization of the global internal and external station networks. In agreement with key stakeholders, implement and enhance standard processes, continuously seeking opportunities for controlled improvements.

Operational Coordination: Centrally coordinate jobs across regions, define and execute baseline operations support, and produce manpower demand sketches based on customer demand. Review customer demand patterns and recommend changes as needed.

Service Delivery & Safety: Lead the global delivery of safety services, ensuring teams meet quality and safety standards while promptly fulfilling customer demand. Support team leads responsible for safety standards, work allocation, competence assessment, and hands-on service delivery.

Technical Support & Updates: Update rules and regulations, provide technical support to the network, and circulate technical notifications.

Digitalization Program: Assist in the coordination of digitalization programs, driving and supporting digital transformation initiatives.

Audit & Compliance: Issue and monitor IPs/NC/Observations during site external audits. Support timely audit reviews, track progress, and provide actionable feedback for process improvement.

Customer Support: Handle major customer complaints, provide expert operational input for bids and tenders, and offer performance feedback to sales and commercial teams.

Subcontractor Management: Assist regions in appointing and maintaining subcontractors to ensure high standards and compliance.

Collaboration & Communication: Foster collaboration between sales, customer service, and service operations. Communicate optimization plans clearly, aligning actions with Survitec's mission, vision, and values.

Training & Development: Guide and support the training team to develop training plans and schedules for technician development.

Network Accreditation: Assist QHSE in maintaining external accreditations and stay updated with best practices through continuous professional development.

Strategy Development: Participate in developing the overall service operations strategy, providing creative insights and testing strategy viability.

The Experience, Qualifications and Skills You Will Have

Essential Criteria:

• Extensive knowledge of the Marine Fire Safety industry.
• Strong technical background in fire safety.
• Comprehensive understanding of fire safety legislations.
• Familiarity with ISO 9001 standards.
• Proven experience in managing teams and resources.
• Resilient with strong leadership qualities.
• Willingness to travel as required.