Party Host

 

Description:

The Curiosity Crew is responsible for fulfilling woo-hoo! vision of creating awesome experiences and memories for children. Working within exhibit zones, they act as woo-hoo! brand ambassadors, with the primary objective of engaging with all guests in an empathetic, thoughtful and joyful manner.

 

Key Duties & Responsibilities

 

Guest Experience and Service

 

• Be an ambassador for woo-hoo!; ensure that every guest’s experience meets or exceeds expectations, specifically through inclusive, culturally appropriate, positive and memorable interactions with a friendly and sincere approach.

• Treat every guest with respect and provide friendly, courteous communication by orienting them to the building and informing them of the exhibit’s areas and programs.

• Provide excellent guest service, and facilitate guests’ experience and journey through a proactive and thoughtful interaction.

• Contribute to a positive, team-based, and “guest-first” culture.

• Manage groups of children from schools, birthday parties, or camp activities.

• Attend to guest queries/complaints. Amicably resolve matters with dissatisfied guests.

• Manage any situation with overcrowding in relation to the maximum capacity of the area or around a particular exhibit.

• Comfortably facilitate and manage exhibit spaces and components.

• Collect and communicate guests’ feedback and suggestions.

• Follow and perform the daily opening/closing protocols and procedures including (but not limited to) routine cleaning, restocking, and preparation of program materials.

 

Exhibits area / Education

 

• Have an honest and comprehensive understanding of woo-hoo! philosophy and developmental, pedagogical, and other learning objectives.

• Develop a deep understanding of the learning opportunities for each exhibit/gallery.

• Understand and stay current with the exhibit and program initiatives.

• Participate in training programs designed to enhance interaction with guests in the ‘woo-hoo!’ manner.

• Work as a team to ensure that the entire building (and each and every gallery/corner) within the premises is highly presentable (clean, tidy, supplies in proper place, well organised, properly maintained, etc).

• Manage the use, quality, and organisation of consumables.

 

Safety / Security

 

• Provide a safe environment for all guests, specifically for the children.

• Communicate any safety/performance issues regarding exhibits components.

• Adhere to all policies and procedures of woo-hoo!

• Assist guests in case of an incident or an emergency situation.

• Take ownership of the safety of the facility and report and follow up on any repairs, or changes needed.

• Attend training and be prepared to perform emergency procedures (i.e. fire evacuation, accident reporting, etc).

 

Other Responsibilities

• Working with other colleagues, proactively contribute to the success of any special events and programs.

• Perform other duties and be involved in projects and activities that contribute to the achievement of woo-hoo! objectives.

 

Qualifications

• 1- 2 years of experience working with young children (ages 0-12) and their families in recreational settings, afterschool programs or classrooms.

• Excellent communication skills and ability to interact positively with children, adults, and large groups.

• Experience working in a fast-paced, high-volume environment.

• Ability to work with diverse staff and guests.

• Excellent grasp of the English language. Bilingual is a plus.