Principal Customer Success Manager

Description:

zActing as the single point of contact for Autodesk within EBA accounts, the CSM focus's upon success in the post-sale cycle.

The Autodesk CSM leverages a combination of account management experience, AEC industry knowledge, business acumen and product knowledge to help Autodesk's customers transform to realise business value and gain competitive advantage.

If you have first class customer management, business consultancy and relationship skills – Let's talk!

Responsibilities
 

• You will be accountable for post-sale account management and focusing on adoption growth , value and customer sentiment
• You will be accountable for the post sale customer success plan and strategy working with an extended account team (including Sales, Consulting, Product + Strategy)
• You will utilise your core skillsets in Programme, Value and Change Management to maximise impact and business value to your customers
• You will build meaningful relationships with sponsors within a select group of names accounts (from key users, Digital Leads to CXO)
• You will create and maintain Enterprise Customer Success documentation including : Success Planning, Value Management Plans, Salesforce reports, Quarterly Business Reviews and customer sentiment action planning
   

Minimum Qualifications

You will have either :
 

• A minimum 5+ years in working in customer-facing organizations
• Experience collaborating within globally, matrixed organisations
• Motivated and integrity focused with empathy for customers and passion for delivering customer outcomes
• You must be willing to travel (20-30%.)