Description:
Sprinklr is looking for a Project Manager Lead to manage enterprise level projects for some of our biggest clients. You will be both responsible and accountable for the end to end delivery of projects across a range of clients.
Responsibilities:
- Supporting and growing our UAE region. Willingness to travel to our UAE clients.
- Own and manage a portfolio consisting of 5 - 7 accounts; controlling project scope, change control processes, risks/ issues and mitigation plans.
- Partner with consulting teams, leaders and other internal departments or regional teams to coordinate and drive delivery.
- Ensure that overall program is effective, whilst running individual projects according to schedule and keeping within budget.
- Develop relationships with, and ensure the appropriate participation of key client & internal stakeholders and executives.
- Develop, build, and maintain durable and trusted relationships with clients and internal stakeholders.
- Develop knowledge of the Sprinklr platform components and module-synergies - so as to be able to develop realistic and meaningful project plans and high-level solutions.
- Ensure that each project is reported and forecasted accurately to all external and internal stakeholders.
- Ensure that all project/program risks, issues and change requests are managed effectively.
- Manage client service expectations and briefs and drive successful, measurable outcomes for the client.
- Set the tone for the team and strive for quality and excellence in all aspects of delivery.
- Provide weekly project status and burn reports to the relevant project stakeholders.
- Maintain awareness of the current industry environment that shapes opportunities for client solutions.
Experience:
- Fluency in Arabic & English (Mandatory)
- Extensive experience of client management experience collaborating closely with business owners and executive level clients.
- Experienced managing projects in IT, SaaS, Social, or Software environment.
- Experienced working with multi-geo, multicultural delivery teams.
- Experienced working on large scale project management in leading multi-organisational initiatives, and driving team accountability to achieve goals.
- Ability to identify and resolve issues, manage risk, develop detailed work plans and specifications, perform resource allocations and run team meetings.
- Demonstrated ability to assume a leadership role in managing project, departmental and enterprise risks related to projects, systems and business analysis.
- Strong influencing skills and negotiation / mediation skills.
- Ability to motivate and focus people resources where there is no direct reporting relationship.
- Proven mentoring, supervisory, and team-building skills.
- Ability to resolve problems with keen instincts and organisational experience.
- Strong knowledge of software development life cycles, web technologies, web development processes.
- Strong verbal and written communication skills.
- Experience in Agile project management a plus.
- Certification of any kind for Project Management (Prince2, PMP, SCRUM etc.)
- Experience in CCAAS delivery/rollout