Quality Assurance Executive

Description:

We are looking for a Quality Assurance Executive to monitor eCommerce operations.

Job Title: Quality Assurance Executive – eCommerce Operations

Location: Dubai, UAE

Job Type: Full-Time

Key Responsibilities:

• Monitor live eCommerce operations and escalate SLA breaches.
• Resolve customer complaints and proactively prevent issues.
• Handle queries and escalations via Hotline, Chat, Email, WhatsApp, and Tickets.
• Manage outsourced last-mile resources as needed.
• Lead customer satisfaction surveys and reporting.
• Take ownership of customer cases until resolved.

Qualifications:

• Experience in quality assurance or customer service, preferably in eCommerce.
• Strong communication and problem-solving skills.
• Ability to manage multiple tasks and work under pressure.