Relationship Manager

 

Description:

  • New Acquisitions: To register new Corporate and HNI Customers, maintain the relationships and to enhance the Corporate & HNI Customer Revenue Base.
  • Reactivations: To activate the inactive Corporate Customers, maintain the relationships and to enhance the Corporate Customer Revenue Base.
  • Corporate Relationship Management (CRM): Develop and maintain effective commercial relationships with the allotted set of existing Corporate Clients and to enhance the Corporate & HNI Customer Revenue Base by increasing the business share and by cross selling other products and services.
  • Ensure Periodical Reports to be sent to the Line Manager in the prescribed formats.
  • Cross- sell other products to the existing & new clients.
  • Achieve revenue and financial targets for the assigned area/stores through marketing and business development opportunities.

 

Financial:

  • Ensure all set targets are achieved, through a solution orientated approach.
  • Identify risks and escalate any issues through the appropriate channel including those which have a financial impact on the business.

 

Process and Operations:

  • Generate, build and maintain the lead database through various marketing activities to ensure the proper follow up on leads to improve the corporate business.
  • Participate in marketing events such as trade show and seminars for the brand image of the Company.
  • Support the newly opened stores in creating awareness to strengthen the business.

 

Customer Focus:

  • Acquire new customers from the assigned market and retain existing customers through delivering service excellence.
  • Respond to customer requirements/complaints in a timely and professional manner ensuring resolution of issues.
  • Ensure high level of customer satisfaction is achieved through daily interactions.
  • Educate customers about the future developments of the WSE’s activities including upcoming promotions, new stores opening, charges and rates

 

Compliance:

  • Ensure all services provided by the function are compliant with the CBUAE and WSE policies & procedures.
  • Raise any concerns surrounding compliance and risk related issues, either directly or through the whistleblowing procedure using risk.report@wallstreet.ae
  • Be aware within the team and wider organization of the employee responsibility in working in a risk free and compliant manner.
  • Attend risk and compliance awareness programs during the course of the employment whether it is as part of the on-boarding process or the annual refresher training.

 

Knowledge & Skills:

Essential:

  • Ability to deal with all levels within the business in a multi-cultural environment
  • Understanding of pricing elasticity in cross border funds transfer
  • Good presentation skills, confident in public speaking
  • Excellent customer service
  • Strong knowledge of financial institution business
  • Ability to maintain competitive knowledge

 

Preferred:

  • Good negotiation skills
  • Excellent in MS. Word, Excel and power point skills
  • Excellent interpersonal skills
  • Excellent numerical & analytical skill

 

Educational Qualifications:

Bachelor’s degree in Business Administration / Marketing, or equivalent demonstrable work experience

 

Relevant Experience:

Minimum 3 Years’ experience in a financial institution focused on Corporate and HNI customers

 

Organization Wall Street Exchange - A member of Emirates Post Group ·
Industry Management Jobs
Occupational Category Relationship Manager
Job Location Dubai,UAE
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Experienced Professional
Experience 3 Years
Posted at 2023-11-16 1:30 pm
Expires on 2024-12-06