Relocation Consultant

 

Description:

Client communication

 

· Reply to clients’ queries via email /phone in a timely and orderly fashion.

· Coordinating with realtors and schools

· Prepare program itinerary

· Make appointments with various schools, hospitals, clubs, etc for the clients.

· Monitor, track and report the entire program until closure to main office and client

· Timely follow-up with the clients/vendors on emails/calls

· Prepare weekly reports on clients progress

· Maintain internal MIS and Trackers

 

Conduct orientation Program on field and home search

 

· To assist client who wants to move to the new city to help understand & settle down in new city.

· Helping client find house through real-estate brokers and sourcing right property for them.

· To help them to source right school

· To help client to book a hotel if there is hotel requirement to stay in the hotel.

· To coordinate with immigration consultant to complete visa related services.

· To ensure client company is updated at all time with home search & the settling process of employees.

· Act as a point of escalation and resolution of issues that arise on a case-by-case basis

· Serve as a single point of accountability for the day-to-day operations - coordinating with IOS team and ensure client satisfaction.

 

 

MIS & Documentation

 

· Follow up and ensure to update progress details in internal ERP software.

· Collation of weekly reports

· Inter- Department Co-ordination

· Interact with relevant aligned services (P & M, Car rental. Immigration or Temp accommodation) as per requirement

· Preferably someone from hospitality background, hotel, travel, real estate, or service industry

 

 

Desired Profile

· Qualification - Any Graduate

Experience – Minimum 3 years

· Skills – Good communication skills

· Comfortable with field work for client visits

· Pref. – Having prior experience in facility management services

· Candidate must have own vehicle.

· Ready to travel in Dubai.