Oversee the end-to-end renewal process for software licenses, ensuring timely and successful renewals.
Collaborate with customers to understand their evolving needs.
Proactively engage with clients to assess satisfaction levels and identify opportunities for upselling and cross-selling.
Develop and execute strategies to identify cross-selling and upselling opportunities within the existing customer base.
Work closely with the sales and account management teams to understand customer profiles and tailor offerings to maximize revenue potential.
Leverage customer insights and market trends to recommend additional software solutions that align with clients' business objectives.
Cultivate strong relationships with key clients, understanding their business challenges, and positioning software solutions as essential components for success
Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive customer experience throughout the renewal process.
Collaborate with internal teams, including sales, marketing, and product management, to stay informed about new software releases, promotions, and industry trends.
Communicate effectively with clients to educate them about the value of software renewals, upgrades, and additional products.
Maintain accurate and up-to-date records of customer interactions and transactions in the CRM system.
Generate reports on renewal performance, identifying areas for improvement and implementing strategies to enhance renewal rates.