Renewal Specialist

Description:

Finesse Global hiring Renewal Specialist

As a renewal specialist, you will play a vital role in maintaining and growing our client base by managing the renewal process for existing customers. You will be responsible for securing proactive contract renewals while fostering strong relationships with clients to maximize retention rates, protect revenue, and drive growth.

Primary Functions:

Renewal Management: Meet or exceed team renewal targets. Coordinate the renewal process for existing clients, including sending out renewal notifications, negotiating terms, and ensuring timely contract renewals.

Client Communication: Establish and maintain strong relationships with clients to understand their needs, address concerns, and facilitate the renewal process smoothly.

Contract Negotiations: Collaborate with sales, legal, and other relevant teams to negotiate contract terms, pricing, and renewal conditions to achieve mutually beneficial agreements.

Retention Strategy: Develop and implement strategies to increase customer retention rates, including identifying upsell or cross-sell opportunities and proactively addressing potential renewal risks.

Documentation and Reporting: Maintain accurate records of renewal activities, contracts, and client communications. Generate reports to track renewal performance and provide insights for strategic decision-making.

Customer Satisfaction: Ensure high levels of customer satisfaction by delivering excellent service throughout the renewal process, addressing inquiries promptly, and resolving issues effectively.

Candidates from cyber security firms will be preferred

Experience: 2-4 years

Notice period: Immediate to 15 days

Location: Dubai