Description:
The ideal candidate has a passion for food and beverage, a genuine ability to connect with guests and staff alike, and brings the core value of 'TEAM' to the restaurant. A natural leader, you are responsible for maintaining the highest levels of hospitality while leading service on the floor. Will maintain the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.
Responsibilities
- Coordinate daily Front of the House and Back of the House restaurant operations.
- Interview, select, train, supervise, counsel and discipline outlet staff for the efficient operation of the outlet.
- Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count and menu changes. Schedule and direct staff in their work assignments.
- Ensure that all standards and outlet cash handling procedures are met.
- Deliver superior service and maximize customer satisfaction.
- Interact positively with customers promoting outlet facilities and services. Resolve problems to the satisfaction of involved parties,
- Maintain rapport with all departments and attend relevant meetings.
- Respond efficiently and accurately to customer complaints.
- Maintain profitability of outlet to support overall operation. Control payroll and equipment costs (minimizing loss and misuse).
- Ensure par stock levels are maintained by calculating inventory, ordering and retrieving supplies and stocking shelves by stooping, bending, lifting heavy articles and reaching overhead.
- Evaluate cost effectiveness of all aspects of operation. Develop and implement cost-saving and profit-enhancing measures.
Qualifications
- Proven work experience as a Restaurant Manager
- At least 6-8 years' of full-service restaurant management
- Extensive food and beverage knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff.
- Ability to compute basic mathematical calculations.
- Ability to be a clear thinker, remain calm and resolve problems using good judgement.
- Flexible
- Excellent communication and customer service skills
- With valid Driving License/Preferably with own car.