Retail Associate

 

Description:

To ensure a smooth and efficient operation in the retail department in relation to the company core process: thus directly impacting on the delivery of the experience. The position sells branded merchandise, souvenirs and photo products to guests by using a computerized cash register. Ensures the store is well stocked and clean. Assists guests with queries. Assists and advises guests using variety of selling skills, product knowledge and demonstrating service enhancing behavior.

 

Job Scope:

· Greeting / welcoming the guests in a warm and friendly manner.

· Approaching the guest and starting proactive communication.

· Assisting and advising guests to make purchases by recommending, describing and demonstrating

products.

· Efficiently handle computerized cash register that involves barcode scanners, calculators, credit

card machines.

· Collect and process money tendered transactions of different currencies, vouchers, stored value

cards, and credit card payments.

· Arranging and maintaining product displays with approval, stock shelves (refill) and take product

inventory.

· Applying product knowledge while handling guests and improve the same on a regular basis.

· Working on promotions and achieving set targets.

· Handling basic guest complaints on the spot.

· Ensuring clean and safe environment.

· Ensuring all products displayed are properly displayed and labeled as per our brand standards.

· Assisting in quarterly and yearly inventory.

· Any other tasks that may be required from time to time to perform to meet the needs of the business.

· Medically able to work in all weather conditions.

· Physical able to carry/lift items, climb ladder etc.

 

Essentials:

· Higher secondary or equivalent

· Moderate verbal communication skills

· Basic knowledge of cash handling skills

· Good communication skills

 

Desirables:

· Previous retail experience

· Previous experience in handling guest complaints

· Any other language would be an advantage

· Previous cash handling skills