Description:
The Retail Manager will be responsible for training and developing the teams to achieve sales growth, profitability, and client excellence, ensuring optimal in-store P&P adherence and KPI’s achievement. Foster professional relationships through retail training programs and leadership skills. Your broad responsibilities will include:
- Ensure client satisfaction and achieve consistent sales & KPIs.
- Develop strategies and action plans for sales targets.
- Maximize sales through service strategies, tracking performance, and motivating teams.
- Regularly report performance and mentor Store Managers.
- Provide feedback on stock issues and ensure product knowledge among team members.
- Manage and grow the client database in compliance with GDPR.
- Ensure accurate client details and product availability for appointments.
- Communicate with clients about new launches and organize appointments.
- Develop teams in client service, brand, and product knowledge.
- Train stores in online fulfillment and policies.
- Lead and motivate teams to achieve KPIs.
- Provide feedback and conduct regular meetings to discuss performance and development.
- Lead and inspire the retail team.
- Oversee recruitment and onboarding of Store Managers.
- Manage stock accurately and efficiently.
- Monitor stock losses and work with B&P team for consolidations.
- Manage store expenses and ensure timely reporting.
- Maintain high Visual Presentation standards.
- Assist with new store setups and ensure weekly floral arrangements.
- Provide feedback on maintenance and ensure timely completion of works.
- Drive in-store events and manage them per company expectations.
- Enter client details post-event and send “thank you” notes.
- Report event details to management.
What You’ll Need To Succeed
- Experience managing a network of stores in luxury retail
- Experience in Women's Ready to Wear
- Ability to maximize and drive sales performance of your stores
- Ability to set and drive clienteling activities
- Strong interpersonal skills and experience managing multiple stakeholders