Description:
About The Role
- To undertake desert tour safari’s for guests and visitors with a specialised 4x4 vehicle and to ensure the guests safety all throughout the activity/event.
Key Duties And Responsibilities
- Understands the company’s objectives and standards, values and culture of the company applying them on the job daily.
- Achieves customers’ expectations and performance targets of the department.
- Ensures Security awareness and safe keeping of all valuables trusted in your care (e.g. company’s equipment).
- Demonstrates correct way to use 4x4 off-road vehicle.
- Ensures the cleanliness of the vehicles inside & outside and reporting any vehicle issues that might affect the health, safety and wellbeing of the driver and its passengers.
- To constantly assess the terrain on which the safaris are being conducted on to ensure the safety of the vehicle and the persons in it.
- Ensures that all guests / members appointments are checked in advance and roster planned accordingly.
- Ensures awareness of emergency procedures and carries out tasks in emergency situations.
- Coordinating and delivering safari activities as per the assigned time, on time.
- Responsible for the safety and well-being of guests and must make the guest stay as comfortable as possible, thus exceeding expectations.
- Assisting with guest/staff transfers when required.
- Performs other duties as requested by superiors as and when required.
- Provide assistance/support to other departments when needed.
- Safely operate a multi passenger 4x4 off-road vehicle and have a valid manual driver’s license.
- Assist guests with coordinating activities including desert tour safari and various other activities in the resort in a pleasant and patient manner.
- Provides guests with professional, efficient and friendly service.
- Co-ordinates appointments and ensures the co-operation between drivers.
- Participates in any scheduled training programs.
- Performs other duties as requested by superiors as and when required.
- Follows standard operating procedures and policies.
- Adheres to the Business Conduct and Ethics Policy.
- Adheres to the Conduct on Duty and in Public Areas policy.
- Adheres to the Telephone Standards.
Skills, Experience & Educational Requirements
- Diploma / Degree equivalent education.
- Diploma / Degree equivalent Hotel related education
- Physically fit for the position
- UAE or International driver’s license ( Manual )
- Advance 4x4 driver’s license issued by the RTA
- Minimum 02 years’ experience as a 4x4 off-road driver
- Time management.
- Leadership / People management.
- Good communication skills, (written and verbal)
- Knowledge in micros Microsoft office word/excel/power point
- People management experience
- Strong orientation towards customer service
- Highly organized and proactive and be able to meet deadlines in a fast-paced environment
- Presentation skills
- Initiative and Commitment to Achieve
- Effective Communication
- Attention to detail
- Problem solving and decision making
- Leadership skills
- Customer focused
- Team work
- Interpersonal skills
- Strategic Thinking