Description:
The Sales Manager is responsible for leading and managing the sales team to achieve and exceed sales targets for both off-plan and secondary market properties. The role includes developing sales strategies, managing client relationships, ensuring administrative efficiency, maintaining AML compliance, and fostering team development.
Key Responsibilities:
1. Off-Plan Sales Performance
- Create and implement effective sales strategies for off-plan projects.
- Monitor and analyze market trends and competitors to stay ahead.
- Engage with potential clients through presentations, site visits, and follow-ups.
- Ensure all off-plan sales targets are met or exceeded.
- Prepare regular reports on off-plan sales performance.
2. Secondary Sales Performance
- Oversee listings for secondary market properties, ensuring they are up-to-date and accurate.
- Build and maintain strong relationships with property owners and buyers.
- Conduct accurate property valuations and market appraisals.
- Lead negotiations to close secondary market deals.
- Track and report on secondary sales performance regularly.
3. Lead Conversion Rate
- Efficiently manage and follow up on leads generated through various channels.
- Optimize the sales funnel to improve lead conversion rates.
- Maintain consistent and clear communication with potential clients.
- Track lead conversion rates and analyze patterns for continuous improvement.
- Train the sales team on best practices for lead conversion.
4. Client Satisfaction
- Collect feedback from clients after each transaction.
- Address and resolve any client issues or concerns promptly.
- Ensure high-quality service throughout the sales process.
- Follow up with clients post-sale to ensure satisfaction and build long-term relationships.
- Analyze client feedback to identify areas for improvement.
5. Administrative Efficiency
- Ensure accurate and timely documentation of all transactions.
- Manage and maintain the CRM system to ensure data integrity.
- Streamline administrative processes to improve efficiency.
- Develop and enforce office policies and procedures.
- Coordinate with other departments to ensure smooth administrative operations.
6. AML Compliance
- Ensure compliance with AML regulations and guidelines.
- Monitor and report any suspicious activities to relevant authorities.
- Implement and oversee AML training for the sales team.
- Stay updated on AML laws and best practices.
- Conduct regular audits to ensure AML compliance.
7. Team Training & Development
- Identify training needs and develop effective training programs for the sales team.
- Organize regular training sessions and workshops.
- Evaluate the effectiveness of training programs and adjust, as necessary.
- Mentor and coach team members to enhance their skills and performance.
- Keep the team updated on industry trends and best practices.
8. Sales Manager Sales Target
- Develop and implement sales plans to meet or exceed sales targets.
- Monitor sales performance and adjust strategies as needed.
- Provide regular sales reports and updates to senior management.
- Analyze sales data to identify trends and opportunities for improvement.
- Recognize and reward team members for achieving sales goals.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Proven experience in Off-Plan Sales preferably in real estate.
- Strong understanding of the real estate market and industry trends.
- Excellent communication, negotiation, and interpersonal skills.
- Proficient in CRM software and Microsoft Office Suite.
- Strong analytical and problem-solving abilities.
- Ability to lead and motivate a team effectively.