Secretary

• Educated or equivalent

Description:

The role oversees and improves upon the day-to-day operations of ticketing, school/group entrance, valet parking, turnstiles, stroller, and wheelchair rentals, lost and found, information points, paid attractions, cabanas (YWW), and the annual pass.

Managing a team

• manages a team of support managers and their respective subordinates to include their on- and off-the-job training, daily attendance, grooming, coaching, appraisals, and personal development plans.
• Plan, book, and deliver on- and off-job training as required to ensure the best possible service standards as well as colleague development. 
• Recruit efficient colleagues, and develop and train them to be future leaders.
• Openly communicate appropriate and valuable information through various channels, including department meetings and briefings.
• Motivate colleagues through the effective implementation of incentive, recognition, and rewards programs.
• Ensure departmental policies, procedures, and performance standards are implemented and maintained throughout their area.
• Review departmental policies, procedures, and performance standards to ensure they are up-to-date, and correct and propose changes as appropriate to ensure high levels of customer service and safety.
• Ensure any service delivery defects are resolved, identify trends, and implement changes as needed.
• Review satisfaction results for their areas, identify any trends, and implement changes as needed.
• Review the accuracy of any checklists and records completed in their area and analyze
• Ensure their area meets financial targets through tracking expenditures and revenue and, as appropriate, taking action to affect either.
• Coordinate any inventory/stock-take activities required in their area, ensuring sufficient stock remains on hand and reducing stock loss or waste. 
• participate in daily operations alongside their colleagues, setting a positive example.
• Foster a harmonious atmosphere among colleagues in their area and bring team members together through team activities.
• Smile and be friendly.
• Work nights, evenings, and holidays