Description:
Hiring Senior Administrator to the branch of Alexander Ostrovsky Academy in Dubai
Requirements:
- Secondary or higher education;
- Work experience in a similar position for at least a year, preferably – in the sports or fitness industry;
- Knowledge of English on intermediate level, preferably – knowledge of Russian on intermediate level;
- Good PC skills, preferably – 1C software knowledges and skills or knowledges of analogue CRM/accounting system;
- High communication skills, customer orientation, team work skills, efficiency and responsibility in work.
Responsibilities:
- Organization and control over the work of administrators (currently – 2);
- Control over the acceptance of clients requests and bookings of courts;
- Planning of the schedule in 1C software: adding to the sales and training programs;
- Customer service: providing to the clients with information about bookings, knowledge of the rules and regulations of the Academy, responses to customer requests;
- Close team work with coaches and administration staff of the Academy: interaction with coaches to organize practice sessions, group trainings and tournaments/events at the courts;
- Promptly informs club members about all changes to the schedule on daily basis;
- Informing the management of the Academy about claims and requests related to unsatisfactory customer service, about existing shortcomings in customer service, reports on the measures taken to close these issues;
- Active participation in advertising the Academy’s services, notifying customers about ongoing promotions and seasons promo as well;
- If it is impossible for administrators to perform their duties, Senior Administrator to replace them on temporary basis.
Conditions:
Location – Alexander Ostrovsky Academy office, Dubai, Jumeirah, The Ripe Market, Dubai Police Academy (metro station – Mall of Emirates)
Working schedule – 5/2 from 10:00-19:00.
Official Visa Issue (registration with Mainland working permit). The probation period is 2 months
Salary of AED 7,000 per month. Possibility to grow professionally together with the Academy and possible bonus in the amount up to 1 month salary in September based on good Academy’s financial results of the sports season (September-August).