Description:
We are looking for a highly skilled Senior Business Analyst to drive the integration of service design concepts into the business requirements phase of our projects. The ideal candidate will combine a deep understanding of business analysis with expertise in service design to ensure the delivery of user-centric solutions. This role involves collaborating with cross-functional teams to define epics and user stories, utilizing tools like Jira and Confluence, and contributing to User Acceptance Testing (UAT) to validate outcomes.
Description
Business Analysis Leadership:
- Collaborate with stakeholders to gather and analyze business requirements
- Translate business needs into detailed epics, user stories, and acceptance criteria.
- Manage project documentation using Jira and Confluence to ensure transparency and alignment. And get customer signature for requirements.
Service Design Implementation:
- Apply service design principles to enhance user-centricity in solutions
- Conduct user research and map customer journeys to identify pain points and opportunities
- Develop service blueprints to document current and future states of processes.
Agile Collaboration:
- Act as a liaison between business and technical teams, ensuring clear communication
- Participate in sprint planning and backlog grooming to prioritize development work
- Support the development team by clarifying requirements and addressing queries.
User Acceptance Testing (UAT):
- Lead UAT efforts by defining test plans, scenarios, and acceptance criteria
- Coordinate with stakeholders to execute UAT and document findings
- Validate that delivered solutions align with business objectives and user needs.
Stakeholder Engagement:
- Facilitate workshops to align business goals with user requirements
- Present findings and project updates to executive teams and stakeholders
- Mentor junior analysts in business analysis and service design practices
Requirements
- IT Bachelor
- Master degree in Business Administration, Service Design, or a related field is a plus
- 5-7 years of experience as a Senior Business Analyst, with exposure to service design
- Proficiency in writing epics, user stories, and acceptance criteria
- Hands-on experience with Jira and Confluence for documentation and project tracking
- Strong understanding of UAT processes, including planning, execution, and issue resolution
- Exceptional communication, analytical, and problem-solving skills
- Bilingual proficiency in Arabic and English (business doc will be in Arabic)